Amazing service, they were out of AirPods so they suggested I search online and find when available. I returned in 2 days and they had one more on the shelf. I was in and out in 5 minutes. If only it was this easy to shop everywhere.
Had the pleasure of working with long time veteran Anthony today. He was very helpful and efficient with his knowledge across the ATT&T and Direct TV brands. If you are looking for the best service go find him!
I had visited this location after Christmas with a gift accompanied with a gift receipt. As to my dissatisfaction I was unable to get cash back when the gift was paid by debit. As we all know this comes out of your checking account, why this store was unable to handle is beyond me. The sales associate had me speak with the Sr. store manager Troy who laid out my two options gift card or go back on debit card come to find out that I had to be in possession of the card. So now I was given one option. The sales associate went on to tell me that I should be grateful to have been given a gift. Hello, who are you to tell me what I should be feeling. I am sure this gift giver wants the recipient to be happy with a gift that was paid from their hard working money not sit on their table or stuffed in a closet. My point from this review is this you should have asked what phone I had and what else within your store of accessories could be compatible with my phone. Being in retail for many years this is one of the main goals is how to retain the sale and help the customer. This was not an option from these two who could of very easily made this suggestion.Both Troy and this very rude sales associate totally forgot to even ask this all important question.I did go to another location and was very pleased that I got the service I deserved and the smarts of an associate to help me do an exchange.
Horrible store, better to shop online. The management is treating this store as some apple club I guess, you have to be a secret member to find it or be helped with. Only the apple map will even show you the correct building address, when you open the android map, the location is somewhere completely different in the spectrum. Google makes it so easy to show the correct address and when trying to locate a store, it is nice to know how to get there...Maybe not finding it is better than finding it. It took a while and the help of an actual shopping center map (have not used those for a long time). Just to be completely lost. There is no organization, no obvious structure or any help. You can quickly recognize that all apple personal wears the same top, but that will not help you. They are just rude and unhelpful. I Approached 4 of them for help. All of them told me they are busy, no matter if alone or in a group of red shirts. One actually told me she would help me in a few minutes. Which did not happen. I could not even figure out how to get on their list of people to be helped. After the fourth try of asking how the system worked I was told to just buy the stuff online. Which I then did, so standing in the store, waiting to get an email that I can pick up the watch I bought on my phone in the store. No information to how long that takes or how even that works, since there is no obvious checkout line either. Asking does not help much either. I was told to sit down and wait.The store was busy but not that busy and being helpful and polite should not be that complicated. Also some easy signs with rules or instructions to how to get service would be a start. I totally regret leaving my Android for apple, but I guess I just have to avoid customer service or the idea to pick up a product at a store.
If I could use negative stars I would. It's sad really... I am going to continue buying apple products and because of this fact I feel that the retail store management can care less about treating LOYAL customers with respect. I have been buying apple computers for 20 years and I am only 35 years old... the associates in the retail stores in my experience have always been kind, and this was no exception. However, when I asked to speak to the manager he came out with a condescending, and unreasonable attitude. I was looking to transfer my data from my old air to my new air, and was told it would take 48 hours.... i explained that the last four transfers I have done only took a couple hours at a different location, and if possible I would prefer to bring it back on a day when I can have say an 12 hour window of completion. he said "48 hours" just like a drone would say. no empathy whatsoever. Again its sad that us customers have help build apple to what it is today along with their team members and the retail management seem like they are destroying what took decades to build. what used to be the best experience in the world has turned into a complete farce. I know this review won't do anything because I opened with I will continue to buy apple products, and thats why all our customer service experiences at the retail stores will continue to get worse and worse what have we done.
Apple Irvine Spectrum Center is a UK Store based in Irvine, Scotland. Apple Irvine Spectrum Center is located at 930 Spectrum Center Dr, Irvine, CA 92618, USA, Irvine, Scotland 92618, UK.
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