I love this place! clean! fun classes and super friendly staff! no nonsense either and very comfortable! I love tanning and bringing my son with me to workout!
This new rule of calling 2 days in advance to reserve a spot in babysitting is the stupidest idea! So many of us moms pay for our membership but arent able to come bc its so hard to book that much in advance. Not to mention its almost always booked up anyways!!! I didnt expect the company to screw its members like this!
One star is too much for themI had an unpleasant experience with their kids club I had to cancel the membership because I no longer trusted them with my child and how things were going on thereI received terrible treatment and they forced me to pay a cancellation fee They didn'tt even apologizeIt looked like they really didn't careI left with a really bad feeling
If I could give Total Women zero star, I would. I have Total Woman Irvine membership for about 5 years. They recently changed ownership, raised prices and started some new policies that really make this place unpleasant. They no longer give members the flexibility of using the monthly facial service a few days late or let someone use your monthly service when you can't go. They changed the computer system and my 17 unused personal trainer sessions disappeared. They said, " I am sorry, but there is no way to trace it." Are you kidding me? That was more than a thousand dollar! I tried to talk to their manager Rose. But she didn't reply after I called twice. I went to Total Woman Irvine today and tried to talk to Rose. I was told she was on the phone and I would have to wait an hour to talk to her.After being a loyal customer for 5 years, I just canceled my membership today due to extreme disappointment about their management. Total Woman has horrible customer service and does not care about their members!
I used to go to their Brea location when I lived in Fullerton and it was a five star spa and gym. I moved to Irvine and I was thrilled to find a Total Woman again, but unfortunately this particular location needs a major update. Most of their treadmills are old and half of them don't work right, their selection of equipment is very poor, and the popular classes are packed. To make matters worst, the spa area is not as meticulous as other locations. The rules are not enforced and some clients seem to do whatever they want without care. For example, there was a lady once shaving inside the jacuzzi, another was drying her clothes in the sauna while making a ton of noise, and a couple of young girls walk in the sauna with their athletic clothes and sneakers while talking on their phone!!!! The idea is to relax and not get frustrated! I am amazed with what people do and how they can trash a place but there has to be a way to update the gym and spa, and enforce some rules. I keep my membership but I try to go during quiet times to avoid the craziness and to find a machine that works.
Total Woman Irvine is a UK Spa based in Irvine, Scotland. Total Woman Irvine is located at 14280 Culver Dr ste b, Irvine, CA 92604, USA, Irvine, Scotland 92604, UK.
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